HDI Minnesota's 2026 Summer Event!!!

Join HDI Minnesota for our 2026 Summer Event at Canterbury Park in Shakopee—an afternoon that blends learning, conversation, and fun.

We’ll kick things off with two engaging sessions: Roger Fuhrman will take us back to the fundamentals with insights on the enduring value of customer service, followed by an interactive roundtable discussion on the future of AI in Service & Support, led by Matt Beran.

The event begins in the Triple Crown Suite, where you can enjoy provided snacks and beverages while connecting with peers. After the sessions, you’ll have the option to continue the experience with a social and networking outing at the live horse races. A dedicated Racing Ambassador will be on hand to guide you through placing a bet—if you’d like to participate—before we head to one of the Loffler Finish Line Cabanas. There, you’ll enjoy shaded seating and a prime view right over the finish line, putting you in the center of the action. Food and beverages will be available for purchase in the cabana area. 

Agenda:

1:00pm - 1:30pm: Welcome
1:30pm - 2:30pm: Session 1: Roger Fuhrman: The Value of Customer Service
2:30pm - 2:45pm: Break
2:45pm - 3:45pm: Session 2: AI in Service & Suppport: Roundtable Discussion
3:45pm - 4:00pm: Meeting Wrap-up

4:00pm - 4:30pm: Transition to racing with Racing Ambassador
5:00pm: Join us for racing (optional)

REGISTER BELOW TODAY!!!