I have over 20 years of customer service experience--over half of that time in the SaaS world. I am passionate about employee engagement, customer experience, scaling teams, and mentoring staff. I have presented on topics hat include: on-boarding, employee recognition and appreciation, communication skills, and industry process.
I have been an HDI Local Chapter Officer for the past 7 years. I am currently service as the VP of Finance for HDI Minnesota and I am the President of the PulseLocal Twin Cities chapter.
Specialties: Customer Experience, Leadership, Coaching, Mentoring, Building Cohesive Teams, Employee Engagement, On-boarding, and Cultural Alignment.
Tina manages an award winning technical product support team at Wolters Kluwer. For the last 10 years, her “SupportLine” team includes Application Support Specialists, Technical Support Specialists and Development Technical Support Specialists. She continues to develop her team by leveraging 10 years of content experience with Wolters Kluwer. Her primary focus is in new product launch readiness as she mentors, motivates and supports her team in delivering an outstanding consultative customer experience with every opportunity. She graduated with a B.A. in Sociology and a minor in Communications from the College of Saint Benedict in St. Joseph.
Gina Montague is passionate about staff development, process improvement, and creating positive employee & customer experiences. Gina has over 25 years of leadership and service experience and is proud to have a career in the support industry. Since 2010, Gina has had the honor of leading the multi award-winning support team at Infinite Campus, a software company that is transforming K-12 education. Gina is a presenter at national conferences and other industry events, sharing her lessons learned on a variety of topics related to employee and customer engagement. Gina has been an active member of the HDI Minnesota Local Chapter since 2003, and is currently the Chapter Advisor/Past President.