I have over 20 years of customer service experience--over half of that time in the SaaS world. I am passionate about employee engagement, customer experience, scaling teams, and mentoring staff. I have presented on topics hat include: on-boarding, employee recognition and appreciation, communication skills, and industry process.
I have been an HDI Local Chapter Officer for the past 7 years. I am currently service as the VP of Finance for HDI Minnesota and I am the President of the PulseLocal Twin Cities chapter.
Specialties: Customer Experience, Leadership, Coaching, Mentoring, Building Cohesive Teams, Employee Engagement, On-boarding, and Cultural Alignment.