I have over 20 years of customer service experience--over half of that time in the SaaS world. I am passionate about employee engagement, customer experience, scaling teams, and mentoring staff. I have presented on topics hat include: on-boarding, employee recognition and appreciation, communication skills, and industry process.
I have been an HDI Local Chapter Officer for the past 7 years. I am currently service as the VP of Finance for HDI Minnesota and I am the President of the PulseLocal Twin Cities chapter.
Specialties: Customer Experience, Leadership, Coaching, Mentoring, Building Cohesive Teams, Employee Engagement, On-boarding, and Cultural Alignment.
Gina Montague is passionate about staff development, process improvement, and creating positive employee & customer experiences. Gina has over 25 years of leadership and service experience and is proud to have a career in the support industry. Since 2010, Gina has had the honor of leading the multi award-winning support team at Infinite Campus, a software company that is transforming K-12 education. Gina is a presenter at national conferences and other industry events, sharing her lessons learned on a variety of topics related to employee and customer engagement. Gina has been an active member of the HDI Minnesota Local Chapter since 2003, and is currently the Chapter Advisor/Past President.