Jennifer Capistrant - Infinite Campus
Jenny joined Infinite Campus in Dec of 2013. As a Support Advisor at Infinite Campus, Jenny Capistrant assists customers with questions, requests and troubleshooting problems related to the software, specializing in scheduling, transcripts and academic planning. She also has the role of documenting both internal processes and advanced troubleshooting tips while working with other departments to better understand their process and policies, which ultimately benefits the customers. Jenny has been in a customer service world since she was 11 years old, where she had her very first job bussing tables at a local restaurant. Since then all her jobs have been around customer service, whether it was retail, sales or being a Support Advisor. When Jenny is not helping customers, she enjoys spending time with her family, reading and traveling.
When asked to explain why they were being nominated, their nominator said:
We had an anonymous survey for the team to choose who they felt was most deserving of this award. They nominated Jenny. Jenny embodies the qualities of an ideal Support Advisor. She has the ability to work on a large number of cases on a given day and still find time to stop at the drop of a hat to help her peers or a customer.
We send a customer satisfaction survey to our customers for all closed cases. Jenny receives very high ratings. Here are a few customer comments from Jenny's surveys:
"Jennifer was absolutely amazing. I truly wish I could just select her every time I have a support issue from a drop- down menu. Patience and knowledge are a wicked combination of awesome."
"One of the best I have ever dealt with. Patience and understanding were top notch. She valued and understood the input of my support staff and myself. I wish we could talk to Jennifer every time."
"Jennifer was very professional while being very personable. She answered my questions while giving me options to solve my setup question."
Jenny grew up in New Trier, MN and moved to Cannon Falls in the 9th grade. She graduated from Minnesota State University, Mankato.
She loves her job because she loves working with customers and helping them find the best solutions for their goals.
When she’s not working, she enjoys traveling, reading, watching sports, enjoying live music and just being with her family.
She LOVES The Office and has watched it way too many times.