Minnesota HDI Support Center Analyst (HDI-SCA) Training

Are you or your support center analysts looking to get training/certification?  Infinite Campus in Blaine, MN is hosting a 2-day training course for HDI's Support Center Analyst (HDI-SCA) course.  This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support.  This in-person training will be led by Doug Tedder--owner and principal consultant of Tedder Consulting LLC, and well-known in the HDI community.

Details

Date: June 27 & 27, 2024

Time: 8:30am-5:00pm (tentative)

Location: Infinite Campus 4321 109th Ave NE, Blaine, MN 55449, USA

Course Description: Support Center Analyst (HDI-SCA)

Cost: $1,599.00 per person including the certification exam

Register: for more information or to register, please contact: Marlena.Turner@informa.com  

About Doug Tedder:

Doug Tedder is the owner and principal consultant of Tedder Consulting LLC.

Doug is a recognized industry thought leader who is equally adept in interactions from senior leadership to day-to-day practitioners. Doug’s passion is helping IT organizations move from “good” to “great”. His attention to detail, industry knowledge, emotional intelligence, pragmatic approach, and the ability to “see the big picture” and make it actionable has resulted in a track record of success in transforming IT organizations into valued business partners.

Doug holds numerous industry certifications in disciplines ranging from ITIL, COBIT, Lean IT, KCS, DevOps, VeriSM, SIAM, and Organizational Change Management. Doug was recognized as an “IT Industry Legend” by Cherwell Software in 2016, and named as one of  HDI’s  “Top 25 Thought Leaders in Service and Support Management” in 2018 , 2020, and 2023.

Doug is an author, blogger, and frequent speaker and contributor at local interest group meetings, webinars, industry forums, and national conventions. Doug is a former president of itSMF USA, a member of HDI, a contributing author to VeriSM, and co-author of the VeriSM Pocket Guide.