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VERSION:2.0
PRODID:-//HDI Minnesota//Silkstart Technology Inc.//
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TZID:US/Mountain
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DTSTART;VALUE=DATE-TIME:20260308T020000
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DTSTART;VALUE=DATE-TIME:20261101T020000
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SUMMARY:HDI Webinar - How to Use Generative AI to Spring Clean Your 
 Knowledge Base
DTSTART;TZID=US/Mountain;VALUE=DATE-TIME:20250325T110000
DTEND;TZID=US/Mountain;VALUE=DATE-TIME:20250325T120000
DTSTAMP;VALUE=DATE-TIME:20250316T213252
UID:67d7438496385f05c943d5e9
DESCRIPTION:How to Use Generative AI to Spring Clean Your Knowledge Base 
 March 25\, 2025 | 11:00 AM MST Is your knowledge base (KB) struggling with
  outdated content and low user adoption? You&rsquo\;re not alone. 
 Maintaining an up-to-date knowledge base can be time-consuming\, and 
 getting people to use it often feels like an uphill battle. In this 
 webinar\, Leslie O'Flahavan will show you how to use Generative AI to 
 refresh outdated content and create articles that drive user engagement 
 and adoption. You&rsquo\;ll walk away with best practices that save you 
 time and ensure your KB articles stay relevant and helpful. Join us for 
 this practical session packed with real-world examples and advice you can 
 use immediately. Speaker Leslie O'Flahavan - OwnerE-WRITE Leslie 
 O&rsquo\;Flahavan\, is the owner of E-WRITE\, a writing training 
 consultancy. She can help the most stubborn\, inexperienced\, or word-
 phobic employees at your organization improve their writing skills\, so 
 they can do their jobs better. She's led E-WRITE since 1996\, and has tons
  of hands-on experience teaching customized writing courses for Fortune 
 500 companies\, government agencies\, and non-profit organizations in the 
 U.S. and abroad. Leslie helps service and support professionals write 
 better email\, chat\, social media\, and text. A LinkedIn Learning 
 instructor of six writing courses\, one of her courses\, Writing Customer 
 Service Emails\, has had 199\,642 learners to date! 
LOCATION:Webinar
PRIORITY:5
URL:https://www.hdimn.com:443/events/hdi-webinar-how-to-use-generative-ai-
 to-spring-clean-your-knowledge-base
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