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PRODID:-//HDI Minnesota//Silkstart Technology Inc.//
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DTSTART;VALUE=DATE-TIME:20260308T020000
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DTSTART;VALUE=DATE-TIME:20261101T020000
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SUMMARY:HDI Minnesota miniCON2025
DTSTART;TZID=US/Central;VALUE=DATE-TIME:20250508T130000
DTEND;TZID=US/Central;VALUE=DATE-TIME:20250508T180000
DTSTAMP;VALUE=DATE-TIME:20250226T030645
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DESCRIPTION: Join us at HDI Minnesota miniCON2025! Don't miss the number 
 one Service and Support event in Minnesota. Join us for miniCON &mdash\; a
  half-day conference that packs a full day&rsquo\;s punch of insight\, 
 inspiration\, and innovation for service and support leaders and 
 professionals. We have three tracks: People First - For leaders and 
 practitioners who want to improve communication\, mentorship\, and 
 personal impact in the workplace. Evolving Skills\, Tools &amp\; Tech - 
 For attendees looking to embrace the evolving nature of work through 
 smarter tools\, better skills\, and AI. Talent Pipeline - For 
 professionals invested in developing\, upskilling\, and nurturing emerging
  talent. Agenda 1:00-1:15 &ndash\; Attendees arrive at Infinite Campus 
 1:15-2:30 &ndash\; Welcome &amp\; Keynote Nate Brown - CX Evolution: The 
 Servant Challenger 2:30-2:40 &ndash\; Break 2:40-3:30 &ndash\; 50-minute 
 breakout sessions Sheri Johnson - Communication Strategies to improve 
 relationships\, and collaboration Nicole West - Switching to HaloITSM a 
 Hennepin County Case Study Desiree vanSytzama &amp\; Heather Bittle - 
 Intern Programs 3:30-3:40 &ndash\; Break 3:40-4:30 - 50-minute breakout 
 sessions Nate Brown - Let's Get Specific: Attributes of a Personal Support
  Guide Kathy Northamer - Building Future Forward Tech Teams Matt Beran - 
 AI in Service and Support 4:30-6:00 &ndash\; Networking - drinks &amp\; 
 appetizers This conference promises to be an enriching experience\, 
 offering networking opportunities with fellow professionals\, thought 
 leaders\, and experts in the field. REGISTER below today to secure your 
 spot at this exclusive event. Oh&hellip\;and bring others from your team! 
 Free for members\, $50 for non-members. We look forward to welcoming you 
 to an insightful and inspiring day at HDI Minnesota&rsquo\;s miniCON2025! 
 https://www.hdimn.com/events/hdi-minnesota-minicon2025 
LOCATION:Infinite Campus\, 4321 109th Ave NE\, Blaine\, MN 55449
PRIORITY:5
URL:https://www.hdimn.com:443/events/hdi-minnesota-minicon2025
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