HDIMN Great Expectations: The Foundations of a High-Performing Team

Not all teams are alike: some deliver phenomenal results, while others fail to meet expectations. Any high-performing team needs a few key foundational attributes to succeed and deliver outstanding outcomes. Kathy Veldboom will walk you through the seven foundations of high-performing teams, provide worksheets to reflect on your own teams performance, and leave you with clear actions you can take with your team when you return to the office.

2:00-2:15 - Registration

2:15-2:30 - Welcome and Chapter business

2:30-2:45 - Company Spotlight - GRE

2:45-4:00 – Speaker – Kathy Veldboom

4:00-4:15 – Vendor Spotlight

4:15-4:30 - Wrap up 

About Kathy

As an executive responsible for technical support teams, Kathy Veldboom is devoted to supporting mission-critical software. Kathy's track record across industries speaks to her expertise in the critical factors related to disruption and transformational change. Her focus has always been the S in ITSM – service – which is all about how a team cements exceptional customer relationships. A speaker, writer, and customer experience strategist, Kathy focuses on planning, coaching, training, and mentoring to create unparalleled customer and employee experiences. She goes beyond IT by assisting organizations in employee and customer experience for HR, Marketing, and IT helping them craft programs, project plans and take ownership of the overall experiences within an organization.